FAQ

What is your return policy?

We offer a 14-day return window from the date of delivery. Defective, damaged, or wrong-item claims don't require photo evidence (though a photo can help us resolve things faster). Change-of-mind returns are handled case-by-case and may include a 20% restocking fee. Sale/clearance items and any used, worn, or opened item are final sale. Orders can be cancelled free of charge within 12 hours of purchase. Customers in the EU retain their 14-day cooling-off right. See our full Return Policy for details.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Our checkout is secure and encrypted for your safety.

Can I modify or cancel my order after placing it?

If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once the order is processed, modifications may not be possible.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping costs and delivery times for international orders are calculated at checkout.

How long does shipping take?

Orders are processed within 1-2 business days and typically arrive within 7-20 business days depending on your location.

Do you offer free shipping?

Shipping rates and any current promotions are shown at checkout before you pay.

Can I track my order?

Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or the carrier’s website.

What if my item arrives damaged or defective?

We're sorry if that happens! Contact us with a photo of the item and your order number, and we'll sort out a replacement or refund right away.