Refund policy

Refund Policy
Wanderstore

Last updated: September 11, 2026

Because our products ship directly from our fulfillment
partners, we don't offer general "change of mind" returns.
The policy below covers damaged, defective, wrong-item, and
not-received orders.

Order cancellation

You can cancel or change your order within 12 hours of
placing it by emailing us at schnider090@gmail.com with your
order number. After that window, your order has likely
already been sent to our fulfillment partner for processing
and can't be changed or canceled.

Damaged, wrong, or missing items

If your order arrives damaged, defective, or isn't what you
ordered, email us at schnider090@gmail.com within 48 hours of
delivery with your order number and clear photos (or video)
of the item and its packaging. Claims submitted without photo
evidence, or after the 48-hour window, may be declined.

Approved claims are resolved with a full refund or a
replacement, at our discretion. Because our products ship
from third-party fulfillment partners, most approved claims
are resolved this way rather than through a physical return
shipment — you'll be told which applies to your order, and
never mail an item back without our confirmation first.

Items that develop a fault after use

If an item stops working or develops a manufacturing fault
during normal use, contact us within 30 days of delivery with
your order number, a description of the fault, and photos or
video showing the issue. Approved claims are resolved with a
repair, replacement, or refund at our discretion.

Not received

If your tracking shows no movement for 10 or more business
days, or your estimated delivery window has fully passed,
email us at schnider090@gmail.com with your order number. We
will investigate with the carrier and, if the package can't
be located, send a replacement or refund.

Non-returnable

The following are final sale and not eligible for refund,
replacement, or exchange:

Change-of-mind requests once an order has entered processing
Items that have been used, worn, or altered beyond normal
  inspection
Sale, clearance, or discounted items
Gift cards
Claims submitted without the required photo or video evidence
Claims submitted after the applicable window above

Refunds

Approved refunds are issued to your original payment method
within 10 business days of approval. Bank and card processing
times may add a few additional days on top of that.

We may request additional information, photos, or video
before approving any claim, and reserve the right to decline
claims that don't meet the criteria above or that show signs
of misuse. Accounts with a pattern of unsupported or repeated
claims may be declined service on future orders.

Questions? Contact us at schnider090@gmail.com.