Shipping & Delivery

Order processing

Orders are checked and sent to our fulfilment partners within 1–3 business days of being placed. You'll get an email with a tracking link as soon as your order ships.

Delivery times

Some items ship from our US warehouse and arrive in 3–7 business days after processing. Other items ship from our overseas partners and take 6–16 business days; this is noted on the product page before you buy. These are estimates rather than guarantees — once a package is with the carrier, delivery speed is in their hands.

Larger items such as luggage sets may ship in more than one package and arrive on different days.

Shipping cost

Orders of $30 or more ship free; below $30, a flat $8 shipping rate applies. Your exact cost is shown at checkout.

Where we ship

We currently ship within the United States only, including Alaska, Hawaii, and US territories. We don't ship internationally at this time.

Tracking

A tracking number is emailed when your order ships, and you can check status any time on our Track Your Order page. Tracking can take a few days to show its first scan — that's normal and doesn't mean anything is wrong.

Delayed, lost, or missing packages

If your tracking hasn't updated in 10 or more business days, or your estimated delivery window has fully passed, email us at schnider090@gmail.com with your order number. We'll chase it with the carrier and, if it can't be found, send a replacement or refund you.

Wrong or damaged items

Please inspect your order when it arrives. If anything is damaged, defective, or not what you ordered, contact us within 48 hours of delivery with a photo and we'll make it right. See our Refund Policy for full details.